Chimney inspection

Words can’t describe how happy and satisfied I am with the repair of my chimney done by Angel and his crew at Prime Chimney. Within 10 minutes of my online inquiry, Angel called and was able to coordinate an in person visit and estimate within the same day! I had received 3 other OUTRAGEOUS estimates from other companies (the ones that actually got back to me), but Angel was able to provide several options based on my budget. The drone pictures were awesome and revealed SO much damage the eye couldn’t see from down below. The day of the repair, Pedro and the crew were so nice and respectful to my property. They worked so fast, I was shocked the entire job only took 6 hours! I finally have a beautiful new chimney, and I can’t thank Angel and the crew at Prime Chimney enough!

Excellent experience. Used a drone to see what needed to be done, gave me a fair price, and completed the work promptly and professionally. Couldn't ask for more. I'd be happy to use them again if needed.

Highly recommend Prime Chimney! Oceans of gratitude to Angel and crew (Pedro, Mike, Tom and co-workers) for their consummate professionalism, strong work ethic, honesty and skill with what turned out to be a challenging project. They stayed the course, and their patience and persistence paid off...Prime Chimney not only saved our Rumford fireplace but also installed a furnace liner to prevent dangerous corrosive buildup. Everything works perfectly now. The work was outsourced to Prime Chimney by a middleman. In hindsight, I wish I'd contacted Prime Chimney directly, as opposed to going through the middleman, who came to examine our chimney, said it needed cleaning, plus a 10" liner and two 10" caps (one for chimney and one for flue) to fix some water leaking into the chimney box. That middleman became the source of a bigger problem. Turns out his order for the installation of a 10" liner was too small and the 10" caps too short. The result: a smoky backdrafting problem into my husband's and my living room that rendered our fireplace unusable. Prime Chimney had been obliged to follow the middleman's contract order despite raising reservations about his sizes being too small and short. But Angel and crew stepped up to the plate to fix the problems. In the end, the chimney needed a 14" liner and one 14" chimney/flue cap to create sufficient suction to stop the backdrafting problem. Prime Chimney also did a great job cleaning the fireplace. Now there are no leaks, and the fireplace has plenty of strong suction for beautiful, robust fires. As well, Prime Chimney replaced our furnace liner after examining it and finding corrosive condensation damage inside the pipe (the middleman should have flagged this, but didn't even examine it). Despite a glitch that led to the Buderus oil boiler incinerating some debris upon startup after the liner was installed (which led to some smoke, which triggered the alarm & fire department being dispatched), the crew––who had left 10 min. earlier––came right back to meet with the fire department, which said this can happen with a high-efficiency boiler after a new furnace liner installation if wood or other small debris gets into the chamber. Turns out the boiler was fine (our HVAC guy inspected it the next morning) and it works like a charm. Most importantly, there's no chance of future dangerous gas leaks into our basement due to the new liner Prime Chimney installed. My husband and I can't thank Angel and crew enough for making our Rumford fireplace work better than it has since we purchased our home, and for installing the new furnace flue liner which mitigates dangerous corrosive buildup in the furnace flue. A hearty thanks!.

I need chimney repairs and got several quotes before choosing primer chimney. They offered the best price,and Angel took the time to explain everything without any pressure. The crew arrived on time ,and again reviewed the work with me they were professional organized, and respectful of my property. The quality of the repair exceeded my expectations my chimney look like new again. I Highly recommend to anyone looking for Honest Professional Services. Thank you.

Great company. They came out and gave an estimate quickly and then came out for the chimney rebuild within a week. Fast, efficient, clean, and affordable. Would gladly do business with them again if I ever need more chimney work done.

It was a great experience. Fast Easy and on time

We were very pleased with the professionalism of Prime Chimneys. Tom, our contact and supervisor on the job, was on site overseeing a team of 8 workers. He explained everything in a very clear understandable way in layman’s terms. We felt we were in good hands and chose the best company in the Farmington/ Hartford County. We will only use Prime for cleanings and repairs in the future.

Needed them last minute and they came through. Very trustworthy workers who got the job done quickly and did it well. Highly recommend! They do chimney work and masonry.

The process from start to finish was very smooth. I had my chimney fixed and it looks awesome. The communication throughout the whole priced was very responsive. I definitely picked the right company to fix my chimney and back steps.

A great team to work with! Very knowledgeable and friendly. Explained things thoroughly and the team was accessible for questions. It was a very satisfying experience!

Needed a repoint on my chimney. Prime Chimney came out right away and took care of it for me. The crew was clean, fast and very professional. I will definitely use them again in the future

The technician did not explain the cleaning process or provide any details about the condition of the chimney after the inspection.

I felt overcharged for the service because the results were not very noticeable after the cleaning.

Angel and his team, including Tom and Patrick, are great to work with. They were honest, explained things thoroughly and provided options. They were never pushy and provided fair pricing. We decided to install a wood insert in our fireplace and they provided the dimensions so that we could shop for the insert we wanted and order it for them to install. Once the insert and surround were delivered, the team came out and professionally installed the new liner, insert, surround and backplate as well as a new chimney cap and cemented areas of the chimney that needed it. Once the install was complete, Tom came the next day for final inspection. Prime Chimney was very respectful of our home, cleaned up afterwards and answered any questions we had. We will definitely use Prime Chimney for all our fireplace needs going forward and highly recommend!!

Great work !!

The team did an amazing job! They arrived early, as they said they would, and completed everything in one day. We needed a repairs, replacement of chimney cap, cleaning and added parts. All was done in a professional manner. Highly recommend!!

Angel was excellent to work with - the workers were efficient and neat - fireplace turned out great!

I worked with Prime Chimney on identifying a leak in my fireplace, repointing the exterior brickwork, building a new crown and installing a metal liner. I have had the best experience from start to finish. After having spoken to over 10 different chimney people and being offered extraordinarily different solutions by each of them, I was frustrated, confused and frankly wary of who to believe. Tom came out and was incredibly kind, honest and patient. He explained why some of the other people may have suggested certain things and thoughtfully explained to me how my fireplace works, what parts have problems, how the problems may have started/why they progressed and options for how to address each problem. He and Angel were always very responsive and never pushy and their teams were great to work with - very nice guys, respectful of the property and left everything spotless. I will only work with these guys from now on with chimney related things and would happily recommend them to anyone.